User adoption, platform stability and increased customer satisfaction with DevOps implementation
The client is a large compliance Learning Management Company in the USA. They provide trainings in the space of licensure and compliance training for professionals in the mortgage, banking, credit union, insurance and gaming industries. As an approved education provider by the Nationwide Multistate Licensing System & Registry (NMLS), the client offers the industry’s most comprehensive mortgage training solution, with course approvals for all 50 states and U.S. territories.
InspectIT was a legacy Home Inspection platform with native mobile applications for iOS, Android and Java based backend services and portal. The client needed to salvage the application whose active user count was spiraling down due to the large volume of crashes and lack of newer features being demanded by the user community.
The report development environment had challenges with absence of ETL processes to create data stores for the requirements
CoreFlex engaged with the client in setting up a comprehensive DevOps process to sustain the application delivery. The digital team analyzed the project code, artifacts, crash logs, product backlogs and issues reported by end-users.
CoreFlex developed and implemented a detailed plan in collaboration with the client to:
decrease in the App crashes reported within 3 sprints
Permanent fixes applied as part of stabilizing the application
Home Inspectors using the application on a daily-basis
Home Inspection reports being created on a monthly basis.
user adoption rate