Streamlining Order Processing for an Educational Supplies Provider
The customer specializes in offering essential educational supplies, complete learning environments, and curriculum solutions across educational institutions in the US.
The customer was facing significant challenges in efficiently processing a high volume of purchase orders (POs) received through traditional channels such as email or fax. This manual entry process resulted in productivity loss for customer. To address this issue, the customer partnered with CoreFlex’s Business Process Outsourcing (BPO) team to streamline and expedite their order processing workflow.
Summary of the challenges:
The customer recognized the need to optimize their order processing workflow and engaged CoreFlex’s BPO team to address the challenges. The following solution was implemented:
Purchase Orders processed to date
hours of TAT
Quality Score throughout the course of the engagement
fields manually indexed
CoreFlex team set up a dedicated Audit team to control the quality of all POs