Salesforce Services in North America for one of the World's Largest Beverage Company
Delivering IT Services – Support, Enhancements and Development
Founded in 2016, the brand is a leading IT solutions provider for the bottlers of one of the largest beverage companies in the world. The brand offers a series of services that helps its partners optimally run their business, be innovative and people-focused, and develop entrepreneurial services that would help them excel on the big stage. The client serves more than 150,000 orders to over 25,000 unique users and generates revenue worth more than USD 20 billion annually.
The beverage major’s IT service provider delivers IT services for 12 bottlers across North America. The client needed a reliable partner in delivering Salesforce Services for the bottlers who could understand their IT landscape, business functionalities and deliver customized solutions for each bottlers according to their needs. They needed to optimize the CRM platforms of all the bottlers so that they get enhanced visibility and deliver an accelerated and unified order processing as well as elevate end user experience.
CoreFlex came in with its Salesforce expertise to help the client in delivering transformational outcomes to the bottlers.
Some key tenets of our solution were:
Value Added Services
bottlers serviced in North America
SLA adherance in handling 1200+ incidents in 2022
Problems tickets handled in 2022
Change Requests handled in 2022
Production deployments for various fixes
Hypercare support provided for onboarding 3 bottlers to FSL
defects resolved as part this Hypercare support
problems resolved with permanent fixes for 7 key critical issues.