Elevated patient doctor experience for a leading UK hospital
Digital Speech Recognition and Intelligent Transcription services for a leading UK hospital
About the client
The client is an acute hospital in the UK operated by a major foundation trust. The hospital has over 400 beds and provides a full range of clinical services including accident and emergency, acute medicine, care of the elderly, surgery and maternity.
The Challenge
The client had an complex letter production process . There were multiple systems and processes for different phases of patient lifecycle which added to the complexity. They were in need of a centralized store of clinical documentation to accommodate multiple different workflows for complex super specialty needs.
Client was clear about 3 things:
- They wanted to move to digital dictation
- Enable use of speech recognition, and
- Needed integration between Patient Administration Systems (PAS) and Electronic Document Management (EDM)
Our Solution
CoreFlex analysed the situation and client’s ask to come up with a proposed solution. For digital dictation using speech recognistion CoreFlex used its in house product Cube – a Digital Dictation platform for Trust wide use. To integrate Patient Administration systems (PAS) and Electronic Document Management (EDM) systems CoreFlex used its Integration practice.
Key tenets of the solution were:
- Ability to upload all audio files from the application or created on smartphone app, directly to Cube
- Integration with PAS to fetch demographic for auto-insertion into documents
- Partial outsourcing of all letter production, with return to inbox within 24 hours of upload
- Integration with managed mail service and integration engine for automated dispatch of letters
- Integration with Kainos EDM to deliver completed document
Results
2M+ £
savings in an year by making improvements in the admin processes
98%
of letters dispatched within 4 days of clinic after clearing all backlog
30% +
savings through cost reductions, redeployment of resources, automation of dispatch
Seamless introduction of digital dictation across the Trust with zero disruption
Fully integrated with Millennium and enabled opportunities for speech recognition
Use of smartphone apps to further help reduce hardware costs and maintenance hassles
Enhance your business efficiency with the use of cutting edge technologies
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