Elevated patient doctor experience for a leading UK hospital
Digital Speech Recognition and Intelligent Transcription services for a leading UK hospital
The client is an acute hospital in the UK operated by a major foundation trust. The hospital has over 400 beds and provides a full range of clinical services including accident and emergency, acute medicine, care of the elderly, surgery and maternity.
The client had an complex letter production process . There were multiple systems and processes for different phases of patient lifecycle which added to the complexity. They were in need of a centralized store of clinical documentation to accommodate multiple different workflows for complex super specialty needs.
Client was clear about 3 things:
CoreFlex analysed the situation and client’s ask to come up with a proposed solution. For digital dictation using speech recognistion CoreFlex used its in house product Cube – a Digital Dictation platform for Trust wide use. To integrate Patient Administration systems (PAS) and Electronic Document Management (EDM) systems CoreFlex used its Integration practice.
Key tenets of the solution were:
savings in an year by making improvements in the admin processes
of letters dispatched within 4 days of clinic after clearing all backlog
savings through cost reductions, redeployment of resources, automation of dispatch
Seamless introduction of digital dictation across the Trust with zero disruption
Fully integrated with Millennium and enabled opportunities for speech recognition
Use of smartphone apps to further help reduce hardware costs and maintenance hassles