Call Disposition

Accelerate Sales Through Intelligent Call Disposition Services

Our Call Disposition services focus on accelerating the sales process for our clients. Our team directly accesses the call recordings through a secure login, listens, and analyzes them with a focus on prioritizing sales follow-up actions. The warm inquiries, so identified are updated in the CRM system and allocated to the respective salesperson. Clients stand to benefit from a faster sales cycle and improved revenues.

How We Help

Every business today needs to manage a lot of incoming calls. They could be sales inquiries, general service queries, or complaints.  It hence becomes inevitable to have a mechanism to sort through these incoming calls, identify which are relevant, and prioritize sales follow-up actions accordingly.Every business today needs to manage a lot of incoming calls. They could be sales inquiries, general service queries, or complaints.  It hence becomes inevitable to have a mechanism to sort through these incoming calls, identify which are relevant, and prioritize sales follow-up actions accordingly.

In sales terminology, it stands for lead identification, isolation, and follow-through. Real-time data processing in the form of 'listening to,' 'analyzing,' and 'prioritizing' these incoming calls can be a big help to the business.

Each day an average automobile dealer, consumer equipment dealer, and the like receive hundreds of calls from existing and prospective customers. Some of these calls may be relevant, of high priority, and some just random inquiries. To sort through these and pursue the right prospects is among the most significant challenge faced by organizations and their sales teams.

CoreFlex focuses on sales enablement by listening to these recorded calls, analyzing each conversation, and prioritizes sales follow-up actions by making it available in the client CRM system. We can customize our processes to the level of detail, as required by the client.

Benefits

  • Increased focus on sales closures
  • Faster, prioritized and relevant sales follow-ups
  • Improved utilization of time for your sales teams
  • Improved marketing insights
  • Seamlessly integrated process for better data utilization

30,000

Calls/Day

200+

FTEs

3 Locations

Pune, Banglore & Chennai

The Process

Case Studies